Cooldown reads your workouts from Apple Health so you can rename them, correct their distance and duration, and export them to services like Strava. This policy explains what data Cooldown accesses, where it goes, and your rights.
Cooldown sends a small amount of anonymous usage data to Mixpanel, an analytics service, so we can see which parts of the app are used and whether they work. Every event is one of a fixed list the app knows in advance — for example that the app was opened, that a screen such as Stats or a connected service's page was opened, that a feature such as merging or the weekly recap was used, that a send to a service succeeded or failed (and the kind of failure), and how far the Photos permission was granted (all photos, selected photos, or none) and where it was asked. It also records how people move through the first-run tour and the subscription screen: which page was left and how (Next, Back, Skip), roughly how long a page or the subscription screen stayed open — only ever in coarse ranges such as "2–5 seconds" — which plan was tapped, whether a purchase, trial or restore went through, and how the subscription screen was closed. Each event carries the app version, the iOS version, the device model, which of Cooldown's feature levels the app is on, and how long ago the app was installed, in coarse ranges; the profile tied to your random identifier also notes your subscription plan, whether it is set to renew (and, for a free trial that was cancelled, roughly how soon after it began), and the Photos permission level. None of this says anything about what is in your Health data or your photo library.
Events are tied to a random identifier created on your device when the app is first used. It is not your Apple ID, not your device's advertising identifier, and it resets if you delete and reinstall the app. We do not use it to identify you, link it to any other data about you, or share it. Mixpanel does not receive your IP-derived location (that feature is turned off), and Cooldown never sends anything from Apple Health or a connected service: no workouts, names, distances, dates, routes, heart rate, photos, or the size of your library.
Your choice. The switch is in Settings → General → Privacy → "Share anonymous usage", and you can change it at any time. Turning it off stops analytics on the spot: the app sends one last event saying sharing was turned off, asks Mixpanel to delete the profile tied to your random identifier, and sends nothing after that. Turning it back on starts again from then. In the European Union, the European Economic Area, the United Kingdom and Switzerland the switch starts off and nothing is sent unless you turn it on, and it also starts off whenever the app can't tell which region your device is set to; elsewhere it starts on. Mixpanel processes this data on our behalf under Mixpanel's Privacy Policy.
When Cooldown crashes or freezes, or iOS closes it for the memory or time it used, the app can send a crash report to a small server we operate (the Cloudflare Worker that also relays sign-ins, described under Strava below), so we can find the fault and fix it. A report holds what Apple's MetricKit framework hands the app about the fault — the call stack as a list of memory addresses, the kind of fault and its codes — together with the app version and build, the iOS version, the iPhone model, whether the app was on screen or recording a workout when it ended, and the last part of the app's own activity log: what the app did and when. Before anything is sent the app takes out the text of any error message in Apple's report, your device's region setting, and every workout count, date and identifier in the log. A report holds no health data: nothing about your workouts, not even how many there are, and nothing from a connected service.
Reports are filed under a random support code created on your device. It is not your Apple ID, not the analytics identifier described above, and not a device or advertising identifier. The app shows the code under Settings → "Feedback & feature requests" and adds it to an email you write to us from there, so that if you ask for help we can find your reports; unless you write to us, we cannot tell whose a report is. The server uses the internet address a report arrives from only to limit how many it accepts, and does not store it. Reports are kept for up to 90 days and then deleted.
Your choice. The switch is in Settings → General → Privacy → "Share crash reports", separate from the usage switch, and you can change it at any time. Turning it off stops reports on the spot, discards any still waiting to be sent, and forgets the support code; turning it back on starts under a new one. In the European Union, the European Economic Area, the United Kingdom and Switzerland the switch starts off and nothing is sent unless you turn it on, and it also starts off whenever the app can't tell which region your device is set to; elsewhere it starts on. If you had already set "Share anonymous usage" yourself, this switch starts the same way. To have reports that were already sent deleted, write to us with your support code.
Cooldown has no user accounts and no advertising or third-party crash-reporting SDKs. TEK Strategies does not receive, store, or have access to your workouts, your edits, your Health profile data, or your connected-service credentials — apart from two things our Strava relay keeps when you use Cooldown's built-in Strava sign-in, both described under Strava below: the encrypted Strava renewal token, kept under your Strava athlete number and used for nothing but ending Cooldown's access, and the notifications Strava sends when one of your activities changes (your athlete number, the activity number and the kind of change — never the activity itself), kept for up to 7 days. If the app crashes, Apple's on-device MetricKit framework may produce a diagnostic report. With "Share crash reports" off, those reports stay only on your device (Apple receives its own according to your iOS analytics settings) and nothing in Cooldown sends them anywhere on its own; with it on, they are sent to us as described under Crash Reports above. If you write to support from the app and turn on Attach diagnostics, the email you send includes the most recent of those reports and the last part of the app's own activity log — what the app did and when, with every workout count, date and identifier removed, so no health data. You see the email in Mail and send it yourself.
Your workouts leave your device in only two ways: when you share or export a file yourself, and when you connect one of the following services — and then only to the service(s) you actually connect:
Two Apple services work without you connecting anything. Neither is sent a workout; what each one is asked is described here.
Apart from the services named in these two sections, Mixpanel (anonymous analytics, above) and RevenueCat (subscriptions, below), Cooldown uses no other third-party services. Beyond the place and time those Apple lookups use, nothing from your workouts — no route, heart rate, photo or edit — goes anywhere unless you connect that service or share it yourself.
Cooldown is a subscription — monthly or yearly — and new subscribers start with a free trial: two weeks on the monthly plan, one month on the yearly plan. Apple processes every purchase, trial, renewal and refund through the App Store under your Apple Account; TEK Strategies never sees your payment details, your name or your email address. You manage or cancel the subscription in your Apple Account's subscription settings, which Cooldown's Settings → Subscription opens, and a trial cancelled at least a day before it ends costs nothing.
To know whether your subscription is active, Cooldown uses RevenueCat, a subscription service that processes this data on our behalf. The app gives RevenueCat a random app user identifier created on your device — not your Apple ID, not your name or email address, and not your device's advertising identifier — together with the App Store's record of your subscription: which plan, and when it was bought, renewed, cancelled or refunded, with its price, currency and App Store country. Like any online service, RevenueCat also sees the technical details a connection carries, such as the app and iOS versions and your IP address. Nothing from Apple Health or a connected service is ever sent to RevenueCat. RevenueCat's handling of this data is governed by RevenueCat's Privacy Policy.
All data — your Health overlay, settings, and connected-service credentials — is stored locally on your device, apart from the Strava notifications and the encrypted Strava refresh token our relay keeps for the times described under Strava above. You can disconnect any service at any time from Cooldown's Connections screen, which removes its stored credentials (and, for Strava, revokes Cooldown's access in your Strava account and deletes the Strava data Cooldown kept for that connection). Uninstalling the app removes the files Cooldown keeps on your device. iOS can keep an app's Keychain entries — here, your connected-service sign-ins — after the app itself is deleted; disconnecting each service in Cooldown first removes them as well. RevenueCat keeps the subscription record described under Purchases under our account for as long as it is needed to provide the subscription and for our financial records. Anonymous analytics events, once sent, are kept by Mixpanel under our account for as long as they help us understand how the app is used; they contain no personal data and cannot be traced back to you or your device, and turning sharing off deletes the profile they belong to.
TEK Strategies is responsible for the anonymous analytics, the crash reports, the subscription record RevenueCat keeps for us, and the token relay described above; everything else Cooldown handles stays on your device or goes, at your request, to services you connect under their own policies. Where the GDPR or UK GDPR applies, the subscription record rests on providing the subscription you asked for, and analytics and crash reports rest on your consent: you give it by turning "Share anonymous usage" or "Share crash reports" on and withdraw it by turning that switch off, which also deletes the analytics profile or forgets the support code. Because analytics events are tied only to a random identifier that we cannot link to you, we generally can't look your data up from your name or email address; crash reports can be found by their support code, so include it if you ask for yours to be sent to you or deleted. We'll help with any request you send to the address below, and you can complain to your local data protection authority. Mixpanel processes analytics data, and RevenueCat subscription data, in the United States, and Cloudflare stores the crash reports in North America, each under its data processing terms, which include safeguards for international transfers such as the EU Standard Contractual Clauses.
Cooldown is not directed at children under 13 and does not knowingly collect data from children.
If this policy changes materially, the "Last updated" date above will be revised. Continued use of the app after changes constitutes acceptance of the updated policy.
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