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Nocturne Support

Common questions, and how to reach us.

My HRV in Apple Health doesn't match the Eight Sleep app

By default, Nocturne exports the full 5-minute HRV time series — the same granular format Apple Watch writes — and Apple Health computes its own averages from it. Eight Sleep's app shows a single nightly value from its proprietary algorithm.

If you want the numbers to match exactly, switch to Settings → HRV Export Method → Computed Average.

I see duplicate sleep data in Apple Health

This usually means Eight Sleep's own Health sync is also enabled. Two options:

To clean up existing duplicates, use Settings → Delete All Nocturne Data from Health, then re-export with your preferred setup. This only removes entries Nocturne wrote — data from Eight Sleep's app or Apple Watch is untouched.

My sign-in isn't working
Automatic morning sync didn't run

Nocturne schedules background refreshes between 7:00 and 10:30 AM, but iOS ultimately decides when background tasks run based on battery, usage patterns, and Low Power Mode. To make it reliable:

A night is missing from the list

Nocturne shows nights where Eight Sleep reported an HRV reading. Very short or incomplete sessions (e.g., the mattress couldn't get a stable reading) may not appear. Check whether the night shows HRV in the Eight Sleep app itself.

Which recovery apps work with Nocturne?

Anything that reads from Apple Health: Bevel, Athlytic, Training Today, HRV4Training (Health import), and more. Nocturne writes standard HealthKit types — HRV (SDNN), heart rate, resting heart rate, respiratory rate, and sleep stages.

How do I delete my data?

Settings → Delete All Nocturne Data from Health removes everything Nocturne has written to Apple Health. Signing out removes your session token. Uninstalling the app removes everything else — Nocturne stores nothing off-device.

Still stuck? Email us — we read everything.

support@tek-strategies.com